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Appendix E · Correspondence

Write to the desk.

No chat widget, no phone tree, no "your call is important to us". You write; a person answers — usually within one working day, longer on results days.

Correspondence slip · Form EX-7One copy retained
answered by a person · within 1 working day
Lodged. A copy is on its way to your inbox.
Disputed questions go for clinical review with your name attached to the thanks, not the complaint.

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